Added: 16 May 2018

Commercial Coordinator

Southwell Racecourse
Catering - Hospitality
Job type:
Full time
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Commercial Coordinator

Reporting to:

Alex Jepson

Responsible for:


Contract type:


Hours of work:

40 hours over 5 days out of 7

About the role

Southwell Racecourse is seeking a driven Commercial Coordinator to work within the existing Commercial Team. Not only is Southwell Racecourse a great company to work for – it’s a great time to get on board!

The successful candidate will be proactive, accurate and highly motivated with a positive attitude towards work. The candidate should also possess experience of working within a similar admin/support role. The main focus of this role is to work alongside the Commercial Manager processing race day Hospitality bookings and non-racing events as well as administrative support.

Key responsibilities for the role will include

-          To make and receive telephone calls in relation to raceday and event sales and enquiries.

-          To assist with the RCA Pass System

-          To manage Event Master CRM system, updating packages prices and events

-          Processing of all ticket and hospitality bookings

-          Office administration and filing

-          Liaise with the Racecourse Annual Members

-          Support effective cross team working to ensure efficient process and service delivery.

-          Client liaison and account management including motel bookings Work with the Commercial Manager to process bookings for Hospitality and events.

-          To provide reactionary sales support including growing the current level of Southwell corporate hospitality business and identifying all potential up-selling opportunities available 

-          Developing new business opportunities

-          Supporting the Commercial Department on racing and events days.

-          Other duties requested by your Line Manager


You are to demonstrate;

  • Excellent communication skills
  • Ability to work well under pressure
  • Excellent organisational skills
  • A systematic approach to problems
  • A process driven attitude to tasks
  • Ability to work unsociable hours
  • Positive attitude

 The ideal candidate will possess the following attributes:

  • Strong interpersonal skills, organisational skills and relationship management
  • Excellent IT skills, specifically Microsoft Word & Excel
  • Excellent written and verbal communication skills
    • Exceptional communication
    • Ability to work well in a small team
    • Excellent customer service and be very customer focused
  • Excellent attention to detail and accuracy
  • Experience in account management
  • Excellent time management skills
  • Friendly and approachable nature


  • Educated to at least GCSE or equivalent
  • Proven track record in similar role
  • Experience in account management
  • Experience in event Coordination

Key Performance Indicators:

  1. Maintaining costs within budgeted parameters
  2. Customer feedback on effective event delivery
  3. Effective undertaking of key duties


To comply with all Health and Safety procedures associated with the department at all times. This relates to:

  • Standards and procedures of correct working practices
  • The completion of risk assessments
  • COSHH regulations
  • Use of Personal Protective Equipment

To be an ambassador for ARC and for our site, taking personal responsibility for finding out about our product and services, and at all times striving to represent the Company in the most professional, courteous and efficient manner possible.

The above is not an exhaustive list of duties, and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.

To apply please send your CV to Alex Jepson by clicking 'Apply now'

Apply now